FAQ
Proofing
Depending on ones profession and in some cases their comfort level in front of the camera, One may expect anywhere from 30 to a 50+ sample images for proofing per wardrobe. These images will seem dull and dark as they are shot so to preserve the details that are helpful when editing the final headshot.
Purchasing colour corrected images.
To accommodated clients not looking for skin retouching - they can ask for a collection of colour corrected images instead.
*if clients choose to share self edited images they are expected to declare it, so that the images are not representative of the photographers retouching.
Rescheduling, No Shows & Cancellations
Rescheduling of your session date and time is not a problem. But please be considerate of the photographers reserved time and try give plenty of notice (preferably 3 days). Your deposit can be applied towards another session date and time.
Not showing up will result in forfeit of your deposit. Under special circumstances the photographer may allow you to reschedule.
Reserving the time slot/day insures that the same session is not offered to another client - and a late reschedule, no show or a cancelation makes it harder to book the session otherwise reserved for you and considered a loss of income.
Auditions - As a service run by actors we are more than happy to accommodate the unexpected audition that may arise the night before by moving the session time up or down for the same day when possible or allowing you to reschedule. We ask for the same courtesy if needed.
(please get in touch with the photographer asap with the details of your audition- we ask you to not share any confidential information)
Dog Allergies
Most portraits are shot from the photographers home studio, where a lovely and super friendly small dog named Bodhi resides. He is hypoallergenic and so far all those who are severely allergic to dogs have not had a reaction. Bodhi is often at our commercial space downtown as well, where other partners dogs visit often and our guests are also welcome to bring their well behaved dogs too. We haven't had a cat around yet. We are not opposed to cats.
Payment & Refunds
Deposits are required at the time of booking to reserve the session date and time and are non-refundable.
Full Payment for the session is due before proofs are released.
As a small business and a freelance artist we have a limited number of sessions available per week and are not able to issue any refunds for the time and effort that was booked for ones needs. Regardless if a client chooses not to take advantage of the post production of their images.
Skin care & makeup services are non-refundable.